Refund Policy

Dr.Catch is a digital software service that provides access to nystagmus video analysis features and downloadable analysis outputs.

Payments are processed through Eximbay after the user confirms the payment amount on the payment page.

Refund requests may be considered if a duplicate payment occurred, a user was charged incorrectly, or the purchased service was not made available due to a technical issue caused by Dr.Catch.

Refunds may also be issued where required by applicable consumer protection law or the applicable payment processor rules.

Because Dr.Catch provides digital analysis services, refunds may be limited once a user has uploaded videos, started analysis, or downloaded generated result files.

Refunds may not be available where there is evidence of abuse, fraud, repeated misuse, or disagreement with clinical interpretation after the software output was successfully delivered.

Dr.Catch does not provide standalone medical diagnosis, treatment decisions, emergency medical advice, or prescription guidance. Refunds are not based on whether a user agrees or disagrees with clinical interpretation made outside the software.

Contact dcatch4009@gmail.com with the account email, payment date, order or invoice number, and reason for the refund request.

If payment was processed by Eximbay, the refund process may require the Eximbay transaction ID or order number.